Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@gingerpaws.com.au.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gingerpaws.com.au.

 

30-Day Money Back Guarantee

At Ginger Paws, we're confident your cat will love our litter. That's why we offer a 30-Day Money Back Guarantee on first-time purchases made through our website.

If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your order.

Eligibility

To qualify for a refund:

  • The request must be made within 30 days of delivery.

  • The product must have been purchased directly from the Ginger Paws website.

  • The guarantee applies to first-time purchases of a product only.

  • Customers may be asked to provide their order number and details regarding their experience with the product.

Exclusions

The 30-Day Money Back Guarantee does not apply to:

  • Purchases made through third-party retailers, marketplaces, or distributors.

  • Repeat purchases of the same product.

  • Products that have been intentionally misused or damaged.

  • Commercial, breeder, rescue, wholesale, or bulk orders unless otherwise agreed in writing.

Refund Process

To request a refund, please contact us at info@gingerpaws.com.au within 30 days of receiving your order.

Once your request has been reviewed and approved, a refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Ginger Paws reserves the right to refuse refund requests where we reasonably believe the guarantee is being abused or used fraudulently.