FAQs
📦 Orders & Shipping
Where do you ship to?
We currently ship Australia-wide only, including metro and regional areas.
How long does shipping take?
Orders are typically processed within 1–2 business days, except during public holidays, it may take longer.
. Delivery usually takes:
- 2–5 business days for metro areas
- 3–8 business days for regional areas
How much is shipping?
Shipping costs are calculated at checkout based on your location and order size. Free shipping on orders over $79.
Can I track my order?
Yes! Once your order is dispatched, you’ll receive a tracking number via email.
Can I change or cancel my order?
If your order hasn’t been shipped yet, contact us as soon as possible at info@gingerpaws.com.au, and we’ll do our best to help.
🐶 Products & Safety
Are your products safe for pets?
Absolutely. We carefully source and test our products to ensure they meet high safety and quality standards.
Where are your products made?
Our products are sourced from trusted local and international suppliers, with a focus on quality, safety, and value.
🐱 Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase, provided items are unused, unopened, and in original packaging.
Can I return pet food or treats?
For hygiene and safety reasons, we generally do not accept returns on opened food or treat products.
What if I receive a damaged or incorrect item?
Please contact us at info@gingerpaws.com.au within 48 hours of receiving your order with photos, and we’ll arrange a replacement or refund.
🐾 General
Do you offer wholesale or bulk purchasing?
Yes! If you’re a retailer, breeder, or business interested in stocking our products, please get in touch via our wholesale enquiry form.
Do you have a physical store?
We are currently an online store, allowing us to offer competitive pricing and a wider range of products.
How can I contact you?
You can reach us via email or through our contact form. We aim to respond within 1–2 business days.